Return Policy

We stand behind the quality of every product we sell. Our return policy is designed to support thoughtful purchasing, responsible use, and less waste.

Return Eligibility

Returns are accepted within 30 days of the original purchase date, as long as the item meets the following criteria:

The item is unused and in its original condition
The product is returned in its original packaging
Proof of purchase (such as a receipt or order number) is provided

Return Process

If you need to process a return, the following conditions apply:

A 20% restocking fee will be deducted from the return value
A store credit or refund will be issued minus the restocking fee

Once we receive and inspect your return, we’ll issue a store credit or refund for the approved amount, less the restocking fee.

Damaged or Defective Items

If your order arrives damaged or defective, please notify us within 10 business days of delivery. We’ll work with you to correct the issue quickly.

Planning to Reduce Waste

To support more sustainable wood care and help you avoid excess material or returns, we encourage the following best practices:

Use our stain coverage guides or consult with our team for accurate job planning
Save leftover stain for touch-ups or future projects
Store any remaining stain properly to preserve product life

We’re always happy to help you calculate the right amount of product—reach out to us before ordering if you need guidance. We are always happy to help with job calculations and project planning. Contact us at orders@stainandsealexperts.com or 615.785.1861